FREQUENTLY ASKED QUESTIONS
How do I place an order?
You can place an order by browsing our products, adding your desired items to the cart, and proceeding to checkout. You will need to provide your delivery address and choose a payment method (Cash on Delivery or Mobile Banking like bKash/Nagad).
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across Bangladesh. For orders outside Dhaka, you may need to pay the delivery charge in advance as a confirmation token via bKash/Nagad.
How much is the delivery charge?
Inside Dhaka: 60 BDT. Outside Dhaka: 120 BDT. Delivery charges may vary slightly depending on the weight and size of the package.
How long does delivery take?
For deliveries inside Dhaka, it usually takes 1-2 working days. For outside Dhaka, it takes 3-5 working days depending on the courier service (e.g., Pathao, Steadfast, or Sundarban Courier).
Are your products authentic?
Absolutely. We pride ourselves on selling 100% original and authentic products. We source directly from authorized distributors and verified suppliers.
Can I return or exchange a product?
Yes, we have a 3-day replacement policy in case of manufacturing defects. Please check our Return Policy page for detailed terms and conditions.
How can I track my order?
Once your order is shipped, you will receive an SMS from our courier partner with a tracking link. You can also track your order status from the 'My Account' section on our website.
Still have questions?
Contact Support