RETURN & REPLACEMENT POLICY
3-Day Replacement Guarantee
At Nexli Gadget, customer satisfaction is our top priority. We offer a 3-Day Replacement Guarantee if you receive a product with manufacturing defects, functional issues, or if the wrong product was delivered.
Conditions for Return/Replacement
- The issue must be reported within 3 days of receiving the delivery.
- The product must be in its original packaging, intact, with all accessories, manuals, and warranty cards included.
- The product must not be physically damaged by the user (e.g., broken, burnt, scratched due to mishandling).
- An unboxing video is highly recommended to validate claims for missing items or physical damage during transit.
How to Request a Return
If your product meets the above conditions, please follow these steps:
- Contact our customer support team at nexligadget@gmail.com or call us at +880 1935-615672 within 3 days of delivery.
- Provide your Order ID, phone number, and a clear video/picture of the defect.
- Once approved, you will need to send the product back to us via courier (e.g., Sundarban, SA Paribahan, or Steadfast) to our Mirpur office.
Refund Policy
We generally offer replacements for defective items. However, if a replacement is unavailable in stock, we will issue a full refund for the product price. Refunds are processed via bKash, Nagad, or Bank Transfer within 3-5 working days after the returned product is received and inspected.
Warranty Claims
For products that come with a brand warranty (e.g., 6 months or 1 year), you must preserve the purchase invoice and the original box. After the initial 3 days, any issues will be handled under the standard brand warranty terms, and it may take 15-30 days to process warranty claims.